Refund policy

Thank You for Choosing Big Dog Leaf

Before we detail our return policy, we'd like to express our gratitude for your business and trust in Big Dog Leaf.com. We always welcome your calls — our team is ready to assist you. Big Dog Leaf was founded to provide top-tier solutions, and we are dedicated to your satisfaction.

Return Policy

Please note, Big Dog Leaf maintains a no-return, no-exchange policy. If, however, you encounter a defect with any of our products, we urge you to get in touch with us immediately at info@bigdogleaf.com or reach out to us at 888-422-4367 with the product details and the nature of the defect.

You are allotted two calendar days from the date of delivery to report a defective item to BigDogLeaf.com.

For a product to be eligible for consideration, it must be in its original, unused condition and contained within its original packaging.

Refunds

Upon receipt of the item, we will conduct an inspection. Rest assured, you will be informed once your item arrives. Following our inspection, we will update you on the outcome of your refund request.

If your return is accepted, we will process a refund to your credit card or your original payment method.

The timeframe for the refund to be reflected on your account will depend on the policies of your card issuer.

Shipping Costs for Returns

Please be aware that you will need to cover the shipping costs when returning the item. Shipping costs are non-refundable, and should you receive a refund, the cost of the return shipping will be deducted from your total refund amount.